VAI 360 CRM
Complete Customer Lifecycle Management Platform
Streamline your entire customer journey from lead to billing with a unified, intelligent CRM solution built natively on SAP.
100%
SAP Sync
<20ms
Latency
TM Forum
Certified
System Status
Provisioning Live
Retention Growth
+48.3%
Faster Operations
Cut cycle times by 65% with intelligent automation.
Real-time Visibility
Live dashboards synced to SAP backend in <20ms.
Improved Customer Experience
360° view of every customer touch-point and seamless service delivery.
End-to-End Automation
From lead creation to invoice — fully automated.
What is VAI 360 CRM?
VAI 360 CRM is a next-generation customer relationship management platform purpose-built for Digital Life Service providers. It harmonizes complex sales pipelines, partner ecosystems, and SAP back-ends into a single high-performance interface.
From initial lead capture to recurring billing, every step of the customer journey is unified, automated, and visible — giving operations teams, field agents, and management a true 360° perspective.
System Architecture
Front-end Channels
VAI 360 CRM Core
SAP Integration Layer
Data & AI
Every feature your team needs
Modular by design. Cohesive in operation. Built for the complexities of enterprise service delivery.
Lead & Opportunity Management
Track leads from acquisition to closure with pipeline visibility and AI-powered scoring.
Customer Onboarding
Digital e-KYC, biometric verification, and multi-level approval in a single unified flow.
Billing & Payments
Automated invoicing, GL posting, and payment reconciliation native to SAP BRIM.
Inventory Management
Real-time stock levels synced across branches and warehouses via SAP MM connectors.
Service Ticketing
Intelligent incident management with SLA tracking and automated technician dispatch.
Reporting & Analytics
AI-driven dashboards for churn forecasting, revenue trends, and field performance.
Partner Ecosystem
Multi-tier distributor hierarchies, automated commissions, and self-care portals.
Lifecycle Automation
Full journey management from lead to renewal with intelligent workflow triggers.
From Lead to Revenue — in one flow
Lead Creation
Capture & qualify
Customer Onboarding
e-KYC & approval
Order Processing
CPQ & fulfilment
Service Activation
Provisioning
Billing & Payment
SAP BRIM sync
See VAI 360 CRM in action
Field Agent App
Mobile-first interface for on-the-go operations.
Partner Portal
Self-care hub for distributors and resellers.
Analytics Hub
AI-powered reports and churn forecasting.
Seamlessly integrates with your enterprise ecosystem
VAI 360 CRM ships with out-of-the-box connectors for the full SAP landscape and leading payment platforms — no middleware required.
View Integration DocsTMF Compliant
100%
SAP Q2C, SAP CX, SAP S4 HANA
Integrated
Proven across industries
Telecom CRM
Manage complex subscriber lifecycles, partner hierarchies, and SLA-driven service tickets for Tier-1 telecom operators.
Logistics Management
Real-time order tracking, inventory visibility, and automated billing across multi-modal logistics networks.
Retail Customer Systems
Unified B2B and B2C customer management with loyalty programs, product catalogs, and omni-channel order flows.
The enterprise advantage you can't ignore
Designed from the ground up for high-density enterprise operations, VAI 360 CRM delivers measurable ROI from day one.
Ready to Elevate Your Customer Experience?
Join enterprises worldwide using VAI 360 CRM to transform how they acquire, serve, and retain customers — powered by SAP.