Keeping information on brim by mobilizing the business potential to reach more customers using mobile applications. We have our focused mobilization team who devise strategic solutions to develop the most suitable application across all industry verticals.
VAI Feet on Street (FOS) Mobility platform provides a flexible and integrated automation system which will empower the field service agents to manage customers seamlessly with single touch operations.
This solution will also improve the overall customer satisfaction by enabling smooth onboarding, faster customer service, payments & service management at their doorsteps.
FOS Sales & Service Management allow field agents to perform following actions using mobility apps which are seamlessly integrated with backend SAP & Non SAP systems
- Hassle Free Customer Onboarding with ECAF provision
- Perform On Premise Actions such as Order Creation, Payment Collection & Service Activation
- Perform On Premise Life Cycle Management ( Plan Change, Top ups, Renewals, Addon, Service Status Management)
- Promote Offers & Discounts
- Track & Monitor Sales Agent Performance
- Fully integrated Customer Service & Ticketing Management Solution
- Effectively Manage Customer Tickets integrating with existing ITSM or 3rd Party systems
- Allows Agents to Update, Transfer & Close Customer Tickets
- Reduce Repeat Tickets by confirming closure with Customer Success Code (OTP confirmation)
- Schedule Visit with Customers via SMS / Email
- Send Notifications on Escalated Tickets or based on Agent locations
- Track ticket closure locations of Agent vs. customer address
Fully integrated Inventory Management with SAP S4 HANA Material Management or any 3rd Party inventory System
- Dealer Management
- Storage Location Management
- Stock Requisition
- Get Stock Information
- Update Stock Information
- Transfer Stocks
Integrate VAI FOS Apps to drive revenues
VAI FOS apps will be fully integrated with your CRM, Billing & Service systems seamlessly.
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